As a Team Leader for our new Multilingual site in Malaga (Spain) you lead a team of T-Mobile Customer Service Representatives. Your main responsibility is to develop the competence of your CSR team, both the quality and the quantity and to make sure the client is satisfied. Together with the BM/CSM you are accountable for the results. Because it’s a new site and we’re looking for Dutch native speakers the people we’ll hire will relocate to Spain, it’s very important that you give them a warm welcome.
- Point of contact for your team;
- Your main focus is coaching and motivating your CSR’s;
- You’re responsible for the teams KPI’s, incl. customer satisfaction;
- Report into BM/CSM of the project;
- Creating a safe and fun work environment for your colleagues.
- An inspiring job as a leader for our client T-Mobile at our new Multilingual site in Malaga, Spain;
- An attractive salary according to Spanish labour law;
- The opportunity to earn monthly bonuses when achieving your KPI’s;
- A 6-month contract, followed by a permanent position;
- 1 month of apartment costs covered and assistance with housing if needed;
- Discount in transportation costs;
- Health insurance supported by the Spanish public health system;
- The opportunity to build a career in an international environment;
- Comfortable work atmosphere and friendly team spirit;
- Learning new skills;
- Fully equipped kitchen and lounge (Relax room).
- A minimum of 2 years of recent work experience as a Team Leader in a customer contact center environment;
- Strong leadership and teamworking skills;
- Developed communication- and social skills;
- Coaching experience;
- Flexible attitude and easy to shift in a changing environment;
- A positive and proactive attitude.
- A Dutch native speaker (C2 level) and have B2 proficiency in English language both in writing and speaking;
- Prepared to work in the evening and weekends.
Are we looking for you?
Send your resume and motivational letter before Sunday 4th of april to:
firstname.lastname@example.org o.v.v. Vacancy Team Leader T-Mobile Malaga
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