We are a global network of local specialists
Somos la voz de nuestros clientes. Equipados con tecnología inteligente, formamos una red global de especialistas locales. Estamos en constante evolución para ir un paso por delante, anticipando la tecnología y las tendencias más recientes para crear una nueva forma de experiencia del cliente. Desde la resolución reactiva de problemas hasta la búsqueda activa de soluciones. Es lo que llamamos smarter people experiences.
Somos 26,000 especialistas en experiencia del cliente, en 50 centros de contacto y con una gran red de agentes locales, en 20 países, prestando servicios en 33 idiomas a marcas internacionales en diversas industrias. Somos Transcom.
En España contamos con 5 centros ubicados en Madrid (3), León y Sevilla.
Hacer la vida más fácil creando experiencias más inteligentes para todos: smarter people experiences
Somos la voz de nuestros clientes – Un socio global al servicio de las empresas capaz de combinar la pasión y el talento humano con tecnología inteligente para crear smarter people experiences
Pasión por crear smarter people experiences cada día
Lo que esto significa para...
Interacciones que les facilitan la vida hoy y todos los días
Usuarios y consumidores que disfrutan más, compran más y vuelven a menudo
Relaciones más profundas, empleados ilusionados
Un equipo comprometido, capacitado y entusiasta es clave para poder crear smarter people experiences y un excelente servicio al cliente. Sabemos lo importante que es apoyar a nuestros empleados, fidelizarlos e invertir en su talento.
Ofrecemos a nuestros empleados una experiencia laboral estimulante y oportunidades sólidas de desarrollo profesional para mejorar continuamente sus capacidades y fomentar la innovación.
A través de nuestros programas internos de carrera y liderazgo, transformamos a nuestros empleados en los líderes y especialistas del futuro.
Nuestro proceso de selección digitalizado es una forma eficiente y objetiva de asegurarnos de la idoneidad de los candidatos, minimizando cualquier riesgo de prejuicios.
Estamos orgullosos del papel que jugamos en la vida de nuestros empleados. Al proporcionar una plataforma para el desarrollo profesional de jóvenes talentos, nuestros especialistas de atención al cliente aprenden a fortalecer sus capacidades de comunicación y tecnológicas en un entorno dinámico.
Estamos mejorando continuamente, evaluando las mejores prácticas para lograr resultados más consistentes. Al hacer esto, estamos impulsando la mejora de nuestro rendimiento y el posicionamiento de Transcom como uno de los actores clave en la industria del outsourcing y la experiencia del cliente.
Nuestro programa de Responsabilidad Social Corporativa, Transcom Cares, consta de tres áreas de enfoque: desarrollo de personas, igualdad y diversidad, y participación en la comunidad.
Nuestro objetivo es crear entornos de trabajo íntegros, flexibles, seguros y cómodos donde nuestra gente pueda desarrollar su carrera y prosperar en su vida laboral.
Apoyamos firmemente la igualdad y diversidad, centrados en atraer y fidelizar a los mejores talentos para construir una compañía verdaderamente global, preparada para entregar sus servicios a diversas culturas empresariales en todos los rincones del mundo.
Tenemos un fuerte compromiso con las comunidades en las que operamos. Muchas de nuestras actividades solidarias y participativas en cada comunidad dependen de la pasión de nuestros empleados que contribuyen con su tiempo y energía haciéndonos estar orgullosos de trabajar en Transcom.
Transcom apoya plenamente los diez principios del Pacto Mundial de las Naciones Unidas sobre el respeto a los derechos humanos, los derechos laborales, el cuidado del medio ambiente y el trabajo anticorrupción.
Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO), and was promoted to President & CEO in January, 2020.
Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.
Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.
Eva Wikmark Walin
Eva Wikmark Walin
Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within IT and Telco industry since 25 years.
Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer.
Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a nonprofit organization supporting Orphanages in Estonia, due to her Estonian origin.
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
Donald Berryman joined Transcom in March 2020 as EVP - Chief Commercial Officer, North America.
Donald has over 30 years’ experience working with customer service. Before joining Transcom, Donald was Managing Partner, DB Management Group, and he previously spent over a decade in leading positions at Sitel, most recently as global EVP – Chief Commercial Officer.
Donald holds a BS in Economics from the Michigan State University.
Oliver joined Transcom in 2018 as the Head of Sales for the Central Cluster, and was promoted to Chief Sales Officer in June, 2019, and Chief Commercial Officer - Europe in 2020. Oliver is an experienced Sales, Business- and Corporate Development Executive with extensive international experience in the BPO/ITO/Digital sector with a special focus on carve out deals.
Oliver’s career spans senior business development and sales positions in corporations such as walter services, Sitel, and Teleperformance.
Prior to joining Transcom, he was the Senior Director of Business Development with diconium GmbH where the focus was to build, operate and transfer deals in the digital environment.
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.
Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.
Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel.
Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries.
Steffen holds a BA in Business Administration from Copenhagen Business School.
Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.
Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.
Pernilla holds a Master of Law from Stockholm University, Sweden.
Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.
Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.
Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.
Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.
Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
Robert joined Transcom in April 2019 as General Manager for the Central Cluster.
Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.
Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).
Aaron Favara has over 18 years’ experience in P&L, operations, product and delivery roles within the IT/BPO sectors, having held global executive BPO roles at Sutherland, Arise Virtual Solutions, and West Corporation. He is also the Co-Founder and former Chief Operations Officer and Treasurer of PICKUP, a startup logistics company that is rapidly becoming the US national retailer’s choice for last, fast mile delivery solutions.
Aaron is a military veteran of the US Army Reserve, and holds a MBA in Management with International Emphasis and a BSBA in Economics from the University of Nebraska at Omaha.
Elected to the Board in 2015, chairman since 2017
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
Nationality: Swedish citizen
Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.
Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.
Mr. Johansson holds a MSc from the Stockholm School of Economics.
Brent J. Welch
Brent J. Welch
Brent Welch is currently Principal for Uinta Consulting, providing business strategies and management consulting services. He previously spent 13 years in executive positions with Teleperformance, most recently as the global COO. Brent has over 35 years of experience running global operations.
Brent holds a Bachelor's Degree in Mass Communication/Media from the University of Utah.
Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.
Alfred von Platen
Alfred von Platen
Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
Altor es una familia de fondos de private equity enfocados en invertir y desarrollar empresas para crear valores duraderos y tener un impacto positivo como socio de valor para los propietarios y directores en la creación de empresas de primer nivel. Los principales inversores institucionales internacionales han comprometido un total de 5,8 mil millones de Euros a los cuatro fondos de Altor. Altor se enfoca en construir y desarrollar activamente compañías en asociación con los dueños prioritarios y ha logrado copropiedades en la mayoría de sus inversiones.