Are you a chat-text email-social media multi-talent?
Somos 28,000 especialistas en experiencia del cliente en 50 centros en 23 países, prestando servicios en 33 idiomas a marcas internacionales en diversos sectores.
CSR – Customer Service Representative
CSR – Customer Service Representative
Como CSR, eres la voz de nuestros clientes. Escuchas, haces las preguntas adecuadas y siempre ofreces la mejor solución posible, ya sea por teléfono, e-mail, chat o cualquier otro canal de comunicación solicitado. Con tu actitud amable y positiva causas una buena primera impresión y, al mismo tiempo, te conviertes en un experto en comunicación en los canales digitales y tradicionales.
Business Manager
Business Manager
Como Business Manager eres responsable de un grupo de Team Leaders, y tienes la responsabilidad de garantizar el nivel de servicio de tu cliente. Evalúas el rendimiento de tu equipo, supervisas y analizas los indicadores clave de rendimiento y te aseguras de que tu equipo tenga los recursos y las herramientas adecuados para hacer su trabajo- creando smarter people experiences.
Recruitment Specialist
Recruitment Specialist
Como Especialista de Selección, debes asegurar que encontramos al perfecto candidato para cada vacante. La selección curricular, la gestión y el seguimiento forman parte de tus tareas diarias.
Serás el primer punto de contacto con nuestros futuros compañeros. Eres un verdadero embajador de Transcom, garantizando de que todos los candidatos tengan la impresión correcta sobre nuestra empresa y estén motivados por unirse a nuestro equipo global.
Social Media Recruitment Expert
Social Media Recruitment Expert
Como especialista en selección a través de Redes Sociales, trabajas con la organización local y también con un grupo global de compañeros. Juntos, creáis las campañas y el contenido para desarrollar la marca Transcom como empresa e impulsar el interés en trabajar con nosotros.
Team Leader
Team Leader
Como Team Leader (TL), lideras un equipo de 10-15 Customer Service Representatives (CSRs). Con tu impulso y entusiasmo, motivas a tu equipo para alcanzar los objetivos, individualmente, y más importante aún, como equipo.
En todo momento, contamos con personas capacitadas y motivadas que ofrecen una excelente experiencia al cliente, en cualquier situación y a través de cualquier canal.
Zsófia Kosák
Zsófia Kosák
To be a team leader means that you need to coordinate a group. This means you are responsible for their performance and that they have all the necessary means to be able to evolve. Besides professional expectation it is also very important to create good environment and cohesion in the team.
The best thing about working at Transcom is the possibility of professional and also personal growth. I also like working in team and the team spirit is really good at work, we have an excellent relationship between the colleagues.
Kristina Repinac
Kristina Repinac
I work in Transcom since the first weeks of opening of the center in Osijek in January 2007. Together with my colleagues at the Human Resources department, I participated in the start-up of the center, the introduction of processes, organizational systems, the definition and strengthening of the HR department as an equal professional partner in business. I started as an HR Assistant, and then became HR Specialist. I had the opportunity to participate in regional projects, the administration of HR information systems and the development of internal procedures, training and education. I was involved in the internal Talent Management Program, and was thereafter promoted HR Coordinator for the Center in Osijek.
I like the multidisciplinarity, dynamics and ability of learning and development of every employee in Transcom. The HR department includes several different areas of expertise and gives me the opportunity to present my ideas, be creative, learn and develop everyday and contribute to continuous change and better results. I like communication with contact centers in other Transcom countries, exchange of experience and joint projects. I like Transcom actively listening to its employees, just as its agents follow and anticipate the needs of users. Respect, transparency, responsibility and stability are also the words I could describe it as well as the word family.
Mariska Kalk
Mariska Kalk
Soon after I started, I was asked for a trainer position - at that time called Product Supervisor. Then switched to the quality team. First as Quality Analyst and then as Quality Manager.
I live in Emmen, together with a super sweet French bulldog x English Stafford called Baya! I like horseback riding and enjoy life; great to be with friends or family together. Listening to music, enjoying good food and drinks, I see as passion and mission! In that respect, Burgundian existence is good for me.
As Quality Manager at Transcom, I am responsible for safeguarding the call quality of our agents. For example by means of calibrations - ensuring that all Team Leaders assess the quality of a conversation the same way and thereby give the correct feedback to agents. It is great to experience how we continuously want to improve quality together, from the agents themselves to the team leaders and the Business Managers involved. I also manage the team responsible for maintaining and updating the knowledge management system.
What I think is one of the best things about Transcom is the growth opportunities. Your dedication is rewarded and the motivated colleagues get the opportunity and the right guidance to develop. Together with the fantastic atmosphere, nice colleagues and nice working environment, Transcom makes a great company to work for!
León
Avenida Reyes Leoneses, 14 Edificio Europa
24008 León
Phone: +34 912997500
Madrid
Isla Sicilia, 3
28036 Madrid
Phone: +34 912997500
Pozuelo de Alarcón
Avenida de Europa, 26. Edificio Ática 5
28224 Pozuelo de Alarcón, Madrid
Phone: +34 912997500
San Fernando de Henares
Avenida de Castilla, 2 Edificio Hungría, Parque Empresarial San Fernando
28830 San Fernando de Henares, Madrid
Phone: +34 912997500
Sevilla
Camino de las Erillas, s/n. Edificio Invarsa
41920 San Juan de Aznalfarache, Sevilla
Phone: +34 912997500