Are you a chat-text email-social media multi-talent?

Trabajar en Transcom
Transcom es un especialista global en Customer Experience que ofrece servicios externalizados de atención al cliente, captación, soporte técnico, gestión de cobros, etc. a través de una amplia red de Contact Centers.

Somos 27,000 especialistas en experiencia del cliente en 50 centros en 20 países, prestando servicios en 33 idiomas a marcas  internacionales en diversos sectores.

Nuestras posiciones clave

CSR – Customer Service Representative

CSR – Customer Service Representative


Como CSR, eres la voz de nuestros clientes. Escuchas, haces las preguntas adecuadas y siempre ofreces la mejor solución posible, ya sea por teléfono, e-mail, chat o cualquier otro canal de comunicación solicitado. Con tu actitud amable y positiva causas una buena primera impresión y, al mismo tiempo, te conviertes en un experto en comunicación en los canales digitales y tradicionales.

Team Leader

Team Leader


Como Team Leader (TL), lideras un equipo de 10-15 Customer Service Representatives (CSRs). Con tu impulso y entusiasmo, motivas a tu equipo para alcanzar los objetivos, individualmente, y más importante aún, como equipo.

Business Manager

Business Manager


Como Business Manager eres responsable de un grupo de Team Leaders, y tienes la responsabilidad de garantizar el nivel de servicio de tu cliente. Evalúas el rendimiento de tu equipo, supervisas y analizas los indicadores clave de rendimiento y te aseguras de que tu equipo tenga los recursos y las herramientas adecuados para hacer su trabajo- creando smarter people experiences.

Recruitment Specialist

Recruitment Specialist


Como Especialista de Selección, debes asegurar que encontramos al perfecto candidato para cada vacante. La selección curricular, la gestión y el seguimiento forman parte de tus tareas diarias.

Serás el primer punto de contacto con nuestros futuros compañeros. Eres un verdadero embajador de Transcom, garantizando de que todos los candidatos tengan la impresión correcta sobre nuestra empresa y estén motivados por unirse a nuestro equipo global.

Social Media Recruitment Expert

Social Media Recruitment Expert


Como especialista en selección a través de Redes Sociales, trabajas con la organización local y también con un grupo global de compañeros. Juntos, creáis las campañas y el contenido para desarrollar la marca Transcom como empresa e impulsar el interés en trabajar con nosotros.

Ofertas de empleo
Smarter People Experiences
Transcom es una empresa global especialista en experiencia del cliente. Cada día, nuestros 27,000 especialistas, manejan más de 1,5 millones de interacciones con los clientes de nuestros clientes, en 33 idiomas, en todo el mundo.

En todo momento, contamos con personas capacitadas y motivadas que ofrecen una excelente experiencia al cliente, en cualquier situación y a través de cualquier canal.

Nuestra gente

Mariska Kalk

I started at Transcom in January 2008 as a call center agent. That was meant as a short adventure, to save for a new study, but since I'm still here, now as Quality Manager, we can say that that did not work out!
Más información

Mariska Kalk

Quality Manager

Soon after I started, I was asked for a trainer position - at that time called Product Supervisor. Then switched to the quality team. First as Quality Analyst and then as Quality Manager.

I live in Emmen, together with a super sweet French bulldog x English Stafford called Baya! I like horseback riding and enjoy life; great to be with friends or family together. Listening to music, enjoying good food and drinks, I see as passion and mission! In that respect, Burgundian existence is good for me.

As Quality Manager at Transcom, I am responsible for safeguarding the call quality of our agents. For example by means of calibrations - ensuring that all Team Leaders assess the quality of a conversation the same way and thereby give the correct feedback to agents. It is great to experience how we continuously want to improve quality together, from the agents themselves to the team leaders and the Business Managers involved. I also manage the team responsible for maintaining and updating the knowledge management system.

What I think is one of the best things about Transcom is the growth opportunities. Your dedication is rewarded and the motivated colleagues get the opportunity and the right guidance to develop. Together with the fantastic atmosphere, nice colleagues and nice working environment, Transcom makes a great company to work for!

Zsófia Kosák

I joined Transcom Hungary in July 2013 to work as a Customer Service Representative. The project I worked on ended in March 2014, so I transferred to another project. In June 2015, I became Lead CSR for the Spanish team. Shortly after, I became team leader for the group. From February 2016 I became the TL of the English group.
Más información

Zsófia Kosák

Team Leader

To be a team leader means that you need to coordinate a group. This means you are responsible for their performance and that they have all the necessary means to be able to evolve. Besides professional expectation it is also very important to create good environment and cohesion in the team.

The best thing about working at Transcom is the possibility of professional and also personal growth. I also like working in team and the team spirit is really good at work, we have an excellent relationship between the colleagues.

Kristina Repinac

I grew up in Osijek. Here I went to school, founded my family and here my son and daughter are growing up. I'm a creative person; I love new ideas, new technology, different languages ​​and cultures. In leisure time I create decorative and practical items, I like cooking, interior design, balcony flowering, bicycle riding.
Más información

Kristina Repinac


I work in Transcom since the first weeks of opening of the center in Osijek in January 2007. Together with my colleagues at the Human Resources department, I participated in the start-up of the center, the introduction of processes, organizational systems, the definition and strengthening of the HR department as an equal professional partner in business. I started as an HR Assistant, and then became HR Specialist. I had the opportunity to participate in regional projects, the administration of HR information systems and the development of internal procedures, training and education. I was involved in the internal Talent Management Program, and was thereafter promoted HR Coordinator for the Center in Osijek.

I like the multidisciplinarity, dynamics and ability of learning and development of every employee in Transcom. The HR department includes several different areas of expertise and gives me the opportunity to present my ideas, be creative, learn and develop everyday and contribute to continuous change and better results. I like communication with contact centers in other Transcom countries, exchange of experience and joint projects. I like Transcom actively listening to its employees, just as its agents follow and anticipate the needs of users. Respect, transparency, responsibility and stability are also the words I could describe it as well as the word family.

Transcom en España

León

Avenida Reyes Leoneses, 14 Edificio Europa

24008 León

Phone: +34 912997500

Madrid

Isla Sicilia, 3

28036 Madrid

Phone: +34 912997500

Pozuelo de Alarcón

Avenida de Europa, 26. Edificio Ática 5

28224 Pozuelo de Alarcón, Madrid

Phone: +34 912997500

San Fernando de Henares

Avenida de Castilla, 2 Edificio Hungría, Parque Empresarial San Fernando

28830 San Fernando de Henares, Madrid

Phone: +34 912997500

Sevilla

Camino de las Erillas, s/n. Edificio Invarsa
41920 San Juan de Aznalfarache, Sevilla
Phone: +34 912997500

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